Frequently asked questions

When you want to complete a registration on Stand-By-Me, you need to sign up first. You can do this by using the registration button on the website. This opens a pop-up screen where you will be choosing an e-mail address and password for your new account, then complete your remaining info on the following pop-up screens.

Once you have completed this, a validation mail will be sent to your account to verify this is really you. When you have validated your e-mail address by clicking the link in the mail, you will be redirected to Stand-By-Me and you are ready to start your installation registration.

In case you use a social logon option (Facebook, Linkedin, Twitter) there is no need to validate your e-mail address but you will need to log on once you have completed the registration flow in the pop-up screens.

In Stand By Me, there are two dedicated platforms for system owners and Daikin installers. You can register your product and create an account to access your personalised portal. This is possible, either by entering your commissioning code (given by your Daikin installer) or by finding your product via the Stand By Me online product catalogue.

If you are already registered, you can simply sign in via the link provided in the homepage to view and modify your account and previously installed products.

The product ranges that are currently eligible to be registered via the platform are the Daikin heating products (Daikin Altherma Heat Pump, Hybrid Heat Pump, DHW Heat Pump and the Gas Condensing Boiler).
Please double check with your installer if your unit is part of this program or not. In case you have any further questions, don’t hesitate to contact us via the given possibilities (see contact details at the bottom of the page).

If this happens don’t worry. We can change the serial number in the system easily and notify you and your installer. All you need to do is to send us an e-mail (see contact at bottom of the page) with the correct serial number(s) and include your customer ID. You can see your customer ID below your name on the left side if you log in to the Stand By Me portal. Your warranty will not be affected with such change.

It can take up to even an hour to receive the confirmation e-mail. In case you didn't receive anything for a longer period, please check your Spam or Junk folder. Daikin Stand By Me e-mails are sent from the address, so please make sure to add this address to your trusted e-mails. Also, try to login to your account with your e-mail and the password you have set. In case it still does not work, then please send us an e-mail request to check your account (see contact details on the bottom of the page) and send the confirmation e-mail again.

You can easily reset your password by clicking on the “Sign in” link on the right side of the main banner on the Stand By Me home page. Then click on the “Forgot it?” link between the E-mail and password fields on the login page. After that just enter your e-mail address and click on the “Send me a new password” button and then follow the instructions given in the password reset e-mail you will receive shortly. In case you don’t receive an e-mail.